“Dear Mr. Sylvester,
I am indeed relieved that this matter has been concluded and look forward to the settlement of the costs. I will happily complete your firm’s client questionnaire as I am a satisfied customer, not just with the outcome, but with the service throughout the process. The prompt updates, constant follow-up and the cordial and professional relationship, leave nothing to be desired. While I hope never to have need of your services in this way again, I would not hesitate to engage with you should there be need, or to recommend you and your firm to others."